Public offer for the information and advisory services of JenCoach
Version dated 3 November 2026. Saint Petersburg.
1. General provisions
1.1. Limited Liability Company “АКАДЕМИЯ” (ACADEMIA LLC, tax identification number INN 7801337802, primary state registration number OGRN 1177847316536), hereinafter the Provider, offers any individual with full legal capacity, hereinafter the Customer, a contract on the terms of this offer.
1.2. Payment for the services constitutes acceptance of this offer. The contract is concluded upon payment (Article 438 of the Civil Code of the Russian Federation).
1.3. The Service is the JenCoach software system available at https://jencoach.com and in the Telegram bot.
2. Subject of the contract
2.1. The Provider gives the Customer access to the Service for the paid period. The Service provides information and advisory services for planning running training and nutrition: a personal plan, daily adjustments, delivery of workouts to compatible watches, coaching messages and replies.
2.2. Recommendations are generated automatically using artificial intelligence technologies. This is not a medical service. People with medical conditions, pregnant people and those under 18 must consult a doctor before training.
3. Price and payment
3.1. Jen: RUB 1490 for 30 days or RUB 13410 for 365 days. Myles: RUB 8290 for 30 days or RUB 74610 for 365 days. Telegram Stars: Jen — 1200 Stars for 30 days or 10800 Stars for 365 days; Myles — 9250 Stars for 30 days or 83250 Stars for 365 days. Annual plan: 25% off the price of twelve 30-day periods. Not subject to VAT (simplified taxation system).
3.2. Card/SBP payments use Robokassa. Payment is one-time or automatically renewed only when that option is available and explicitly selected at checkout. You can disable renewal in your account; paid access remains until the end of its period. Card details are not disclosed to the Provider. A fiscal receipt for a card/SBP payment is sent to the Customer’s email address.
3.3. Monthly Stars subscriptions renew every 30 days after explicit consent in Telegram. Annual Stars is one payment for 365 days with no automatic renewal. Stars renewal can be disabled in Telegram. The plan, period, amount, promo discount and renewal terms are shown before payment. Periods already paid for keep their own order terms.
3.4. The Provider may change the price. Changes do not affect periods already paid for.
4. Provision of services
4.1. Access opens after payment is confirmed and lasts for the paid period: 30 or 365 calendar days, as stated in the order.
4.2. The service is deemed properly provided if the Customer makes no complaint within 3 days after the end of the period.
4.3. To receive workouts on a watch, the Customer connects their own third-party accounts (intervals.icu and others). The Provider is not responsible for third-party services.
5. Refunds
5.1. The Customer may cancel the services at any time (Article 32 of the Russian Consumer Protection Law) by writing to the support email address.
5.2. For card or SBP payments, unused full days of the paid period are refunded: the amount actually paid for that period ÷ the paid period length (30 or 365 days) × the number of full days remaining. The calculation uses the amount after any discounts. Cancellation within 3 days of that payment receives a full refund.
5.3. Card or SBP refunds are made within 10 business days of receiving the request, using the original payment method.
5.4. An erroneous or duplicate card or SBP charge is refunded in full.
5.5. Telegram Stars payments have no voluntary refund for cancelling a subscription or unused days, including annual plans. The 3-day full refund and proportional refund rules in clause 5.2 apply to card/SBP payments, not Stars. Stars renewal can be disabled in Telegram; paid access remains until the end of its period. Annual Stars does not renew automatically.
5.6. These terms do not limit mandatory consumer rights or the handling of legitimate payment disputes under mandatory Telegram rules. For payment support, contact hello@jencoach.com or use /paysupport in @JenRunCoachBot. Periods already paid for keep their own order terms.
6. Rights and responsibilities
6.1. The Provider ensures operation of the Service except during scheduled maintenance or failures of third-party services.
6.2. The Customer provides accurate information about themselves and their wellbeing and independently decides whether to perform a workout.
7. Liability
7.1. The Provider is not liable for harm to health caused by the Customer ignoring the Service's warnings or contraindications.
7.2. The Provider's liability is limited to the amount paid for the current period.
8. Personal data
Data is processed under the Privacy policy, in accordance with Russian Federal Law No. 152-FZ.
9. Disputes
A pre-trial claim is mandatory; the response period is 10 business days. Otherwise disputes are resolved under Russian law.
10. Provider details
ООО «АКАДЕМИЯ» (ACADEMIA LLC)
INN 7801337802, KPP 780101001, OGRN 1177847316536
Registered address: premises 1-N, building 53, letter A, 4th Line of Vasilyevsky Island, Saint Petersburg, 199004, Russia
Settlement account 40702810932440002289 at the Saint Petersburg Branch of Alfa-Bank JSC, BIK 044030786, correspondent account 30101810600000000786
General Director: Kirill Sergeevich Shelovanov
Email: hello@jencoach.com
Telephone: +7 911 100-80-01